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How to respond to a bad TripAdvisor review, plus amazing (and terrifying) real-life examples.
Reviews

How to respond to a bad TripAdvisor review, plus amazing (and terrifying) real-life examples.

A customer's bad TripAdvisor review can be disheartening or even damaging to your business. Learn how to respond to a bad review here (with brilliant examples)

  • Lachlan Fea
    Lachlan Fea
Lachlan Fea 1 Mar 2021 • 7 min read
Yes, you can remove negative reviews from Google - here's how!
Reviews

Yes, you can remove negative reviews from Google - here's how!

Removing negative reviews from Google can be a difficult process, but it's not impossible. Learn how to get those nasty reviews deleted in a few, simple steps.

  • Lachlan Fea
    Lachlan Fea
Lachlan Fea 18 Feb 2021 • 8 min read
How Robinhood destroyed 8 years of brand building in 24hrs.
Reviews

How Robinhood destroyed 8 years of brand building in 24hrs.

Financial trading app Robinhood's reviews tanked and saw 8 years of brand building, customer loyalty and advocacy flushed down the drain in a single day's work...

  • Lachlan Fea
    Lachlan Fea
Lachlan Fea 4 Feb 2021 • 6 min read
Asking for a review? Here's how to get the best response (with templates)
Reviews

Asking for a review? Here's how to get the best response (with templates)

Discover the most effective ways to ask your customers for reviews (based on top-performing templates from real companies).

  • Lachlan Fea
    Lachlan Fea
Lachlan Fea 19 Dec 2020 • 3 min read
The 94% opened cold email template that landed 20+ partnerships in 3 months.
Email Marketing

The 94% opened cold email template that landed 20+ partnerships in 3 months.

Discover the exact B2B cold email processes - the tools, the lists, the copy, the psychology - that won us our first 20 agency partners.

  • Lachlan Fea
    Lachlan Fea
Lachlan Fea 13 Dec 2020 • 9 min read
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